No more downloading apps for gift cards
Today, all gift card providers require users to download a mobile app to activate a gift card, often from a brand that's foreign to the gift recipients. Powered by iGoDirect, True Rewards' Web-to-Wallet™ removes this friction in the customer experience.
Users can add a digital card straight to Apple or Google Pay from a website, email or branded app with a few taps. This means no more downloading a new app - activate it and start spending the gift card instantly!
No need to
download mobile apps
Fast and frictionless
user experience
Branded customer
experience end-to-end
Designed and
optimised for mobile
Reward Staff
Deliver personal corporate gift cards to staff and keep them motivated by acknowledging their hard work with a gift they'll love.
Client & Customer Gifts
Further promote your business, reward loyal clients, attract new customers or increase re-engagement.
Competition Prizes
With a choice from the very best retailers, delivering prizes to competition winners is super easy, secure and cost-effective.
Incentives & Research
Easily reward large volumes of participants instantly and capture accurate data by incentivising participants with rewards.
Showcase your brand from web to wallet
Built on True Rewards' platform capabilities that effortlessly combine marketing, rewards & payments, businesses can now deliver a fully branded end-to-end experience.
- Create a top-of-wallet experience in Apple or Google Pay
- Design your own custom card for maximum brand exposure
- Drive activations in your cashback promos and sweepstakes
- Link to your staff or customer rewards program
Simple UX wins every time
Customers are somewhat reluctant to download mobile apps for one-off transactions. Simpler and fewer steps in the UX are always better.
- Redeem gift cards from emails or SMS in a few clicks
- No third party apps involved
- Easy access to gift card payments and balance
Australia's only prepaid and gift card issuer and distributor
True Rewards, part of the iGoDirect Group, provides integrated, tailored and fully managed solutions for all your reward and gifting distribution needs within one central robust platform.
- Digital and physical cards
- Web-to-wallet technology exclusive to True Rewards
- Single load and reloadable cards
- Closed loop cards - restrict where the card can be spent
- Open loop cards - spend anywhere Visa is accepted
- Customisable card artwork
- BIN sponsorship for your own card program
- Access to Visa partners, thought leaders, global teams and complex projects.
Unprecedented growth in digital gifting
In Australia and globally, consumers overwhelmingly prefer digital payments with the use of mobile wallets growing
- The prepaid card industry is expected to reach $40 billion AUD by 2025.
- 83% of Australians have used a mobile wallet such as Apple Pay or Google Pay in the last 12 months.
- The number of mobile wallet transactions increased to 2.4 billion from 29.2 million in 2022 – an 8,200% increase.
Digital Visa Web-to-Wallet FAQs
Do Web-to-Wallet enabled Digital Visa cards require downloading the True Rewards mobile app?
NO. All True Rewards Web-to-Wallet digital Visa cards are redeemed via the True Rewards Card Portal.
Can I use my Digital Visa Card without Apple or Google Pay?
Yes! Our digital Visa cards can be used for online purchases using the digital Visa card details which can be found on the True Rewards Card Portal.
My card is not adding to Google wallet?
Ensure Google wallet is set to Default Payment and your notifications are turned on for Google Wallet.
- Open Google Pay/Google Wallet app.
- Click Customer Account in top righthand corner
- Click Payment Setup and ensure there are FIVE items ticked.
*There must be 5 ticks for the card to work*
- Ensure notifications are turned ON
Alternatively, you can add the card details manually to your wallet from the True Rewards Card Portal.
Still having issues?
Contact our team for further assistance via [email protected]
My card is failing to add to my Apple wallet?
Make sure you’ve updated to the latest version of Apple software/operating system on your phone, then:
- Agree to all Apple terms and conditions (i.e. iCloud, Apple ID)
- Shut down and restart your phone
- Try to add your card again
If you are still experiencing issues, here are some other tips:
- Try on both WiFi and cellular 4G/5G network connections
- You’re not connected to VPN
- Time zone settings set to automatic
- Apple ID – Check payment & delivery details are valid, in your name and correct postcode
- General > Settings > Device name – no emoji’s or symbols in the device name
Alternatively, you can add the card details manually to your wallet from the True Rewards Card Portal.
Still having issues?
Contact our team for further assistance via [email protected]
