Please check the Terms and Conditions of your eGift card. Expiry dates are specific to each Retailer.All expiry dates and other information about the eGift card can be found when accessing your eGift card details via your digital wallet or viewing your gift online.
Can I top up the value of my eGift card?
eGift Card values are set and cannot be topped up. Once you’ve spent the value of your eGift Card you can archive or remove the card, so it is no longer displayed in your wallet.
I have been charged $1 but didn’t buy an eGift card. How do I get a refund?
The $1 transaction is a pre-authorisation (hold) and it is not an actual charge but acts as a confirmation that the payment method is active and valid. The $1 verification pre-authorisation will be automatically released back into your account in 7-10 days. No further action is required.
Where are my eGift Cards stored?
When you purchase an eGift for yourself, it will be automatically added to your secure Digital Wallet. Your True Rewards Wallet can be accessed by the Wallet link on the top right of the screen in the drop-down menu.
How do I buy and download eGift(s)?
Once you have logged into your account and selected the eGift Card product, select the ‘Download eGifts’ option, follow the prompts then download the URLs.
How do I select retail brands for the Choice branded eGift Card?
Log into your account and select the Choice Gift Card product. Next, select the drop-down ‘Filter Exchangeable eGifts’. The default will have all retailers selected. Browse all the options and, if you wish, remove the tick beside the retailers you do not want as an option.
The ‘Choice’ eGift Card (Multi-choice)
The ‘Choice’ eGift Card (or the Co-branded Choice eGift Card) allows the recipient to swap their eGift for up to 4 retailer eGift cards of their choice. The recipient can choose from 1 to 4 cards up to the total face value of the eGift Card. For example, a recipient of a $200 Choice Card
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