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Using True Rewards

To redeem any of your eGift cards, follow the below steps.

Redeem from your True Rewards Wallet:

  1. Sign into your digital wallet via the True Rewards website
  2. Click on 'wallet' and click on the retailer eGift Card that you wish to redeem
  3. Present the eGift Card card number, barcode and pin number (if required) to the cashier.

Redeem without your digital Wallet

  1. Locate your gift email and click 'Redeem Gift'
  2. You can view and print your eGift Card by clicking 'View and Print' 
  3. Alternatively, you can download a copy of the eGift Card by clicking 'Download PDF'
  4. Present the eGift Card card number, barcode and pin number (if required) to the cashier.


No Card Numbers
Some selected eGift cards or eVouchers may not have a card number or voucher number.

Tips for scanning cards
Increasing brightness levels on your smart phone screen to assist in scanning your barcode may be helfpful. If optical scanners are not available, the cashier will be required to manually enter the code or card number at checkout. 

Important:
Not all retailer eGift Cards can be redeemed online. Please check each Retailers Terms and Conditions before you purchase an eGift Card.

Using True Rewards

The True Rewards digital Wallet allows you to easily view and manage your eGift Cards. To access your Wallet, simply login to your account and click on 'Wallet' from the dropdown menu.

eGift cards you have purchased for yourself can also be viewed via the Wallet. By clicking on an eGift Card, you will find additional card information such as balance and expiry date. 

For any eGift Cards that do not support thereal time balance check, True Rewards provides you with a link to an external website where you can enter the Gift Card number and check the balance that way.

Once you have used up all the remaining balance of an eGift Card and wish to remove the card from your Wallet, follow the below steps.

  1. Select the card
  2. Cick on the 'archive eGift card' button


Please note: once an eGift card has been archived, it cannot be unarchived. Please contact us to unarchive any cards.

Using True Rewards

Once you have signed up for an account, you can start shopping straight away. Our gift cards are delivered to you or recipients by email so there is no delivery fee.

Follow the below steps to buy and send an eGift Card to a friend:.

  1. Goto www.truerewards.com.au on your desktop or mobile device
  2. Sign in to your account using your email
  3. Click on 'Buy eGift Cards' and select the eGift Card you'd like to buy/send
  4. Adjust the card value by using the +/- buttons and click 'Send to a Friend'
  5. Enter the details of the recipient, add a personal message and click Confirm.
  6. Review details, click 'Continue'
  7. Enter your credit card details and click 'Pay'
  8. Once you see "Card sent!", the purchase has been completed and the eGift Card has been sent to the recipient


Optional SMS Delivery
The gift can also be sent to the recipient's mobile by simply entereing their mobile number. Please ensure the correct phone number is entered as SMS messages cannot be recalled.

Using True Rewards

Signing up is super easy, just by using your email adress and visiting our website www.truerewards.com.au. Once your account is created, you can start shopping for eGifts instantly.

To sign up using follow the below steps:

  • Visit our website www.truerewards.com.au
  • Click on 'Sign up'
  • Enter a few details about you
  • Click on 'Submit' and you will receive an SMS to verify you account
  • Enter your security code and you are done!

Using True Rewards

Receiving any eGift card is super easy and safe with the True Rewards platform.

When you have received your gift via an email, follow the below steps to view and store the eGift Card safely in your digital wallet or mobile device.

  • Locate the gift email and click 'Redeem Gift'
  • The following gift page will load and you will get access to your gift.

If you have received a 'Choice' eGift Card, you can swap it for a retailer eGift Card of your choice by clicking 'Swap Now'. Or you can store the 'Choice' card for later use in your True Rewards digital Wallet by clicking 'Store in your Wallet'.

You do not need to decide the retailer that you wish to swap the 'Choice' eGift card for immediately, but keep in mind there is an expiry date for the 'Choice' eGift Cards of 3 years.

If you have received a retailer gift card such as Myer, Coles, The Good Guys, Revel, you may do any of the following to view your eGift card at any time:

  • Store in your True Rewards digital Wallet - Store your eGift card in your wallet so that your eGift card is always safely store in your secure wallet.
  • View and Print - You can view the card numbers and pin (optional) of your eGift Cards, and you can easily print from this screen too.
  • Download PDF - A copy of the eGift card can be saved directly to your computer in PDF format.


Important note: eGift Cards should be treated like cash.


Using True Rewards

Receiving a Choice eGift Card
To swap your Choice eGift Card for a retailer gift card, simply follow the below steps.

Swap from your True Rewards digital Wallet

  • Go to your Wallet
  • Find and click the Choice eGift Card
  • Click 'Swap Now' button
  • Select and click the retailer gift cards that you wish to swap
  • To swap, click 'Confirm'


Swap without a True Rewards digital Wallet

  • Locate your gift email and click open gift
  • Click Swap Now
  • Select and click the retailer gift card that you wish to swap
  • To swap, click Swap

Once the swap is completed, your Choice eGift Card will transform into the retailer eGift Cards you've selected. You can then store those in your Wallet for safe keeping or print them off to take in store.

Important Note :
Please choose carefully when swapping your 'Choice' eGift Card for a retailer eGift card, once the swap has been completed, it cannot be undone.


Using True Rewards

You can easily schedule a delivery dateof an e-gift card for a specific date and time!
On the scheduled delivery date, the eGift card will be sent to the recipient and you will be notified once they open their gift.

To schedule gift delivery on a browser:

  • Go to truerewards.com.au
  • Select eGift card, amount and click "Send to a friend"
  • Sign in (or sign up) for an account
  • Enter recipient details and personalise
  • Select 'on a specific date' for delivery

Using True Rewards

To change your account information please log in to True Rewards here and edit My Account. 

  1. Select the options/drop down button next to your profile name
  2. Choose 'My Account'
  3. Here you will be able to change your email address and mobile number

To Change Phone Number:

  • Choose ‘Change Phone number’
  • An email will be sent to the account linked
  • Click on the red 'Change Mobile' button to open the browser
  • Enter in new email address and click onUpdate

To Change Email Address:

  • Click on  ‘Change Email address'
  • An email will be sent to your inbox with instructions
  • Click the hyperlink which will open your browser to the 'change email' page
  • Enter details to update information
  • An SMS code will be sent your mobile
  • Enter SMS code and click on 'update' to confirm


Using True Rewards

Yes. True Rewards will send you a tax invoice automatically to the email on your account once you've processed your order. 

Using True Rewards

The 'Choice' eGift Card (or the Co-branded Choice eGift Card) allows the recipient to swap their eGift to one retailer or up to 3 retailer eGift cards of their choice!

Single Straight Swap
You can swap the total eGift amount for a retailer eGift card of equal value Example: Exchange a $100 'Choice' eGift Card for a $50 Myer eGift Card.

Multi Swap (Up to 3 Retailer Cards)
Example 1: Swap a $100 'Choice' eGift Card for the selection of a $50 Myer eGift Card and a $50 Coles eGift Card, totalling $100.

Example 2: Swap a $100 'Choice' eGift Card for the selection of a $25 Coles eGift Card, a $25 JB Hi-Fi eGift Card and a $50 Rebel eGift Card, totalling $100 in face value.

Using True Rewards

For all consumer purchases, True Rewards currently accepts Visa, MasterCard and Amex credit cards.

Using True Rewards

No, eGift Cards values are set and cannot be topped up. Once you've spent the value of your eGift card you can archive it so it doesn't show up in your wallet. 

Using True Rewards

When you purchase an eGift for yourself, it will be automatically added to your secure digital Wallet.

Your True Rewards Wallet can be accessed by the Wallet link (on the top right of the screen in the dropdown menu). Here you will find all the eGifts you've purchased stored securely.

Using True Rewards

True Rewards only sells digital eGift cards. This means all our eGift cards are emailed to the recipient's email address. An SMS delivery option is available too.

Whilst the email will be delivered free of charge, if the SMS function is utilised, this will be charged at a rate of $0.50 per SMS.

Using True Rewards

The True Rewrads platform was built on the highest level of security and it stores your personal information securely on a tightly monitored server. True Rewards does not store your financial or payment information.

Using True Rewards

Definitely.
Your friend can still receive your eGift via an email. Each eGift is sent via an email or mobile (optional). 


Using True Rewards

True Rewards is a gifting service offering a fun experience to buying, sending and redeeming the best range of e-Gifts and digital rewards from Australia’s top retailers. True Rewards is a one stop shop for buying and sending eGifts.

True Rewards was engineered to bring smiles to everyone.

On True Rewards you can easily:

  • With just an email address, you can send an eGift instantly to a friend or partner
  • Buy an eGift card for yourself
  • Personalise and customise your gift
  • Store your eGift cards in your secure digital wallet for easy access
  • Redeem your gifts in-store or online (please see each retailers T&C's for more information)

It's easy to send and fun to receive.

Using True Rewards

Troubleshooting

There could be a few reasons that resulted in your order being unsuccessful. Please see below some of the most common reasons. We would recommend that you contact us if you have an unsuccessful order.

Payment Fradulent Checking System

We believe in online payment security for both our customers and True Rewards. All payment transactions on our platform are monitored and sometimes good customers get caught up in our fraudulent checking system.

In some cases, due to the payment assessment from our third party payment providers, we were unable to complete your order. This order may appear as 'In Review' after the transaction is attempted.

Unsuccessful orders do not charge your credit card and no action is required from you. Depending on your bank, a pending transaction may appear on your card statement however this pending transaction will disappear shortly.

You are welcome to contact us regarding unsuccessful orders.


Troubleshooting

The True Rewards platform delivers eGift cards instantly. If you are expecting a True Rewards eGift Card, but cannot locate the "You've received a Gift" email, please follow the below steps. 

  • Check your junk / spam email folders
  • Ask the sender to confirm the email that they have sent the eGift Card to

If you still can't locate the email, please contact us or our Help Centre.

Troubleshooting

To reset your password simply do any of the following:

  1. Go to the True Rewards website
  2. Press the "Log In" button in the top right
  3. Click on the "Forgot your password?" underneath the login button
  4. Enter the email address for your account and press "Reset my password"
  5. Locate the reset password email in your email inbox and press "Reset Password"
  6. Enter your new password and press "Reset"

 Or if you are already logged into your account:

  1. Select "Reset Password" under the drop down menu
  2. Enter your new password (and re-confirm your password)
  3. Click on "update" button to confirm

Troubleshooting

Sometimes the recipient might have missed seeing the gift email in their inbox, or if you've noticed they haven't opened their gift yet, you can easily re-send their gift by following the below instructions:

  1. Login to your True Rewards business account
  2. Under the dropdown menu (top right) select "Rewards Tracker"
  3. Search for the recipient and at the very end click on the "envelope" button.
  4. They will be sent an additional reminder gift email  

Troubleshooting

Yes, you need a valid or live internet connection to access your digital wallet via the True Rewards website or the iOS and Android app.

Troubleshooting

If you have sent the gift card to an incorrect email address, please contact us with the below information and we will re-send the gift email to the email address you supply.

  • The incorrect email address the gift card was sent to initially
  • The correct email address that you want us to resend the gift email to.

Note: We can only re-send the gift card as long as the gift card information has not been exposed or added to another digital wallet/account.

Troubleshooting

True Rewards uses leading technology and the latest email delivery system to ensure your eGift Cards are delivered instantly and safely to the recipient's email account.
However, if your friend has not received their email to claim their eGift we recommend letting them know to check their junk or spam folders, just in case.

Troubleshooting

Please check the Terms and Conditions of your eGift card. Expiry dates are specific to each Retailer.
All expiry dates and other information about the eGift card can be found when accessing your eGift card details via your digital wallet or viewing your gift online. 

Troubleshooting

Sometimes the Point Of Sale (POS) scanners at a check-out may experience difficulties in picking up the eGift card barcode on your smart phone.

To fix this issue, simply increase the screen brightness on your smart phone. Alternatively you can ask for the gift card code to be entered manually or before you go to the store, print out your eGift. 

Troubleshooting

True Rewards Business

The True Rewards 'Choice' eGift card is the ultimate Gift Card for corporate gifts, rewards, customer retention, loyalty and acquisition programs.

This eGift card allows the recipient to choose the eGift Card of their choice. Once the eGift card is received, the recipient has the option to exchange the card towards any of our many retailers.

True Rewards Business

Creating a True Rewards Business account is easy and it means that you can send recipients an eGift displaying your logo or any image of your liking onto a digital eGift card.

Just like the 'swap me' card, your recipients can use the fully branded gift to swap it for any of our retailers on the platform.

With a branded eGift card, you can specify which retailers you would like your recipients to exchange the card for, or exclude any brands / retailers that you do not want the card to be swapped for.

The 'swap me' gift card is end-to-end solution. It means every eGift Card you send is fully customised to your business brand and requirements. All branded eGifts can be fitted into the other technology True Rewards provides like the API's and Widgets.

Gift emails are also braned and customised with your business colours, logo or email banner image. Confirmation emails will land in your inbox to confirm the order details and an invoice will be attached.

Your recipient receive a fully branded email with the company name, logo, banner image, company title in the subject line, this helps make your gift unique from the rest of the emails in your recipient's inbox.

Business clients can also personalis gift messages and email titles.

Business accounts also you to distribute your branded gifts so easily using our latest distribution technology which includes API's, Widgets and Bulk sending. You can send 1 or 1000+ branded eGifts to your recipients or staff.


Contact us for further information today:
hello@truerewards.com.au.


True Rewards Business

Business account can check-out via 2 different payment methods. A business account has the option to pay or assign a Credit Card or Pre-Paid funds (payment floats) from their account.

The True Rewards platform generates automatic invoices regardless of payment method, so no need to locate receipts for each order. Invoices can be download from within the 'Orders' page on the dashboard under your account.

Credit Card
Business users can choose to use a corporate credit card to pay for their order. Gift cards are instantly delivered on authorisation of the card. If you prefer to use different cards for each order, the platform accepts a different corporate card upon each order. 

True Rewards Business

Sender profiles allow you to set up your Business Profile under the Business account to be used in bulk sending of eGifts.

You can setup just one business or set up multiple profiles. This will allow you to customise each gift email and tailor it to the particular business the eGift card is coming from.

True Rewards Business

The 'Rewards Tracker' lets you track all of the eGift cards you have sent through the True Rewards platform. This includes single recipients, multiple bulk sending, any gifts sent via Widgets or via API's.

Once you login, click on ‘’Rewards Tracker’’ this will then take you to the page that shows you all of the eGift cards you have sent via email and SMS. 

Filtering by 'Status' will allow you to check the cards that are Sent,  Delivered, Opened, Failed.

True Rewards Business

Contact True Rewards

EMAIL:
Send us an email at help@truerewards.com.au anytime and we will respond to you as soon as we can.

PHONE:
Australia: 1800 043 656

Monday to Friday 9am - 5pm AEST/AEDT

*All times are in Australian Eastern Standard Time (AEST).

LIVE CHAT:
Available Mon-Fri 9am - 5pm

Contact True Rewards

For work opportunites please contact us at hello@truerewards.com.au

For media and PR enquiries, please contact us at hello@truerewards.com.au

For business and sales enquiries, please contact us at hello@truerewards.com.au

Contact True Rewards

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