When you purchase an eGift for yourself, it will be automatically added to your secure Digital Wallet. Your True Rewards Wallet can be accessed by the Wallet link on the top right of the screen in the drop-down menu.
Will I receive a tax invoice?
Yes. True Rewards will send you a tax invoice automatically to the email on your account once you’ve processed your order.
How do I delete a linked credit card from my Account?
Select ‘My Account’ under the top-right drop-down and click on ‘Payment Details’. You can remove your linked Card from this page. Note: You will need to link a card to make future purchases.
The expiry date on my credit card has changed. How do I update it?
Please add your new Card via Payment Details if you use a True Rewards Business account and My Account if using a True Rewards Personal account.
How do I confirm my card?
*Please note: The $1 pre-authorisation will be automatically released back to your Card in 7-10 days.
Is my information kept securely?
True Rewards platform was built on the highest level of security, and it stores your personal information securely on a tightly monitored server. True Rewards does not store your financial or payment information.
What type of payments does True Rewards accept for Personal purchases?
For all personal purchases, True Rewards accepts Visa and Mastercard credit cards.
The gift recipient doesn’t have a phone or app – Can I still send them an eGift?
Definitely. Your gift recipient can still receive your eGift (Choice & Retail cards only) via email. Each retail eGift is sent via email with mobile as an optional alternative delivery method.
How do True Rewards deliver eGift/Digital Gift Cards?
eGift cards are emailed to the recipient’s email address. An SMS delivery option is also available. An email will be delivered free of charge, and if selected SMS will be charged at a rate of $0.10 per SMS.
Why was my order unsuccessful?
The most common reason an order is unsuccessful is due to online payment security. To ensure online payment security for both our customers and True Rewards all payment transactions are monitored. In some cases, due to the payment assessment from our third-party payment providers, we are unable to complete an order. This order may appear
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