Please contact us to confirm the original, incorrect email address and advise the updated recipient details. We will then arrange to re-send the gift email. Note: We can only re-send the gift card if the gift card has not been opened or added to another digital wallet/account.
I have been charged $1 but didn’t buy an eGift card. How do I get a refund?
The $1 transaction is a pre-authorisation (hold) and it is not an actual charge but acts as a confirmation that the payment method is active and valid. The $1 verification pre-authorisation will be automatically released back into your account in 7-10 days. No further action is required.
I can’t see the code within my online banking
Note: The first four numbers are your code – each bank changes how this message is displayed within your online banking.
I have received a message: ‘Fetching still pending’
Due to high demand, your order is taking a little longer. Please check back in 15 mins. If unresolved, please contact us at [email protected].
I entered the verification code incorrectly to link my card
No problems simply try again (up to 3 attempts). If you have further problems, try linking another card.
Removing a gift card
Once you have used up all the remaining balance of an eGift Card and wish to remove the Card from your Wallet, follow the below steps. Please note: once an eGift card has been archived, it cannot be unarchived. Please contact us if you have an issue with an archive card at [email protected].
Schedule a delivery date for your gift card
You can easily schedule a delivery date of an gift card for a specific date and time. The gift card will be sent to the recipient as scheduled, and you will be notified once they open their gift. To schedule a gift delivery on a browser:
How do I change my Email or Mobile Number?
To change your account information, log in to True Rewards To Change Phone Number: To Change Email Address:
Will my eGift Card get blocked or land in my friend’s junk/spam folder?
True Rewards uses leading technology and the latest email delivery system to ensure your eGift Cards are delivered instantly and safely to the recipient’s email account. However, if your friend has not received the email to claim their eGift, we recommend letting them know to check their junk or spam folders, just in case. If
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