Yes. A maximum of 8 – 10 cards can be added to a mobile wallet (limits can vary across devices).
Can I use my Digital Visa Card without Apple or Google Pay?
Yes! Our digital Visa cards can be used for online purchases using the digital Visa card details which can be found on the True Rewards Card Portal.
Do Web-to-Wallet enabled Digital Visa cards require downloading the True Rewards mobile app?
NO. All True Rewards Web-to-Wallet digital Visa cards are redeemed via the True Rewards Card Portal.
Where can I find out more information about Apple Pay?
To find out more information on how to make secure payments and set up Apple Pay with your Card, please visit apple.com/au/apple-pay/.
Which cards are eligible for the Mobile Wallet (Apple Pay & Google Pay)?
The True Rewards Digital Visa Card and Reloadable Visa Card can be used for tap and go and is added to Apple Pay and Google Pay directly. All cards that have a barcode can be added to mobile wallet app.
What happens if my eGift card expires?
Please check the Terms and Conditions of your eGift card. Expiry dates are specific to each Retailer.All expiry dates and other information about the eGift card can be found when accessing your eGift card details via your digital wallet or viewing your gift online.
Can I top up the value of my eGift card?
eGift Card values are set and cannot be topped up. Once you’ve spent the value of your eGift Card you can archive or remove the card, so it is no longer displayed in your wallet.
Do I need internet to access my digital True Rewards wallet?
Yes, you need a valid or live internet connection to access your digital wallet via the True Rewards website or the iOS and Android app.
What if I have a question that does not appear in the Help Centre?
Visit our Contact Us page to leave your details and we’ll get back to you asap. You can also email [email protected] or call us on 1800 850 739 to contact one of our friendly customer service representatives. Our hours of operation are Monday to Friday, 9AM – 5PM AEST.
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