Ensure Google wallet is set to Default Payment and your notifications are turned on for Google Wallet. Alternatively, you can add the card details manually to your wallet from the True Rewards Card Portal. Still having issues? Contact our team for further assistance via [email protected]
My card is failing to add to my Apple wallet?
Make sure you’ve updated to the latest version of Apple software/operating system on your phone, then: If you are still experiencing issues, here are some other tips: Alternatively, you can add the card details manually to your wallet from the True Rewards Card Portal. Still having issues? Contact our team for further assistance via [email protected]
How do I activate a Digital Visa Card?
1. Click on the ‘Activate card’ link sent to you via email. 2. Verify that you are the card holder by providing a one-time-password (OTP) to access the card. You can verify OTP by email or mobile number. 3. Add your card to Apple or Google Wallet. Alternatively, you can manually copy the card details
Where can I use Apple Pay?
You can use Apple Pay in-store, online or in-app anywhere you see the Apple Pay or contactless symbol, in-store, online, or in your favourite apps. It’s easy with Apple Pay. For assistance with Apple Pay please click here.
What Apple devices are compatible with Apple Pay?
Apple Pay is available on iPhone, iPad, Apple Watch, Mac with Touch ID, Mac with an Apple Pay enabled iPhone or Apple Watch and the latest OS. Apple Pay works for in-store purchases on any NFC-enabled Apple device with Face ID and Touch ID (except iPhone 5s). For a list of compatible Apple Pay devices,
Where can I use Google Pay?
Google Pay is accepted at select supermarkets, pharmacies, restaurants, clothing stores, gas stations, beauty shops, and other retailers that accept mobile payments. For assistance with Google Pay please click here.
Which devices are compatible with Google Pay?
Google Pay works for in-store purchases on any NFC-F-enabled Android device running Lollipop 5.0 or higher. To find out if your device is compatible with Google Pay, please click here.
How do I use the Digital Visa Card online?
You can use your card number or follow the prompts if the website offers Apple Pay or Google Pay. To retrieve your card details, click the ‘Activate card’ link from your email or visit the True Rewards Card Portal and verify your OTP. Click ‘Load card details’ and copy the Card Number, BSB and CVV
How do I check my balance, expiry and full card details?
Your card balance, card number, expiry date and CVV can be obtained via the True Rewards Card Portal. Simply verify with your OTP using your phone number or email. Click ‘load card details” to view your card number, expiry date and CVV.
How do I access multiple Digital Visa Cards?
If you have more than one Digital Visa Gift Card issued by True Rewards, you can toggle between the cards on our True Rewards Card Portal. To check your balance, click the link from your original email or visit the True Rewards Card Portal and verify your OTP. Click on the folder icon on the
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