Please contact us to confirm the original, incorrect email address and advise the updated recipient details. We will then arrange to re-send the gift email. Note: We can only re-send the gift card if the gift card has not been opened or added to another digital wallet/account.
The $1 transaction is a pre-authorisation (hold) and it is not an actual charge but acts as a confirmation that the payment method is active and valid. The $1 verification pre-authorisation will be automatically released back into your account in 7-10 days. No further action is required.
The most common reason why an account is inactive is because the account is still under review by our team. Shortly after signing up for a Business Account, you will receive a call to verify the information you have entered into your account. Once this check has been completed, and your account is approved, you
The most common reason an order is unsuccessful is due to online payment security. To ensure online payment security for both our customers and True Rewards all payment transactions are monitored. In some cases, due to the payment assessment from our third-party payment providers, we are unable to complete an order. This order may appear
If you don’t see a $1 verification code (transaction) straight away under your online banking statement, then give it 5-10 minutes and check again.The transaction should show up under your statement descriptor as a 4-digit code i.e. “TR XXXX”. If you still don’t see any $1 transaction show up, you can try the following:
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