The maximum value that a reloadable card can hold at any one time is $4,999.
Will I receive statements showing charges on my card?
You won’t receive a statement in the same way as you would for your everyday banking card, as the card isn’t linked to a personal bank account. The best way to understand the activity on your card is to navigate back to the card portal via your original email and/or SMS, or visit https://truerewards.cards/
Can I top up my account/card?
Reloadable prepaid cards are topped up in True Rewards by the original sender, most often a business.
How can I check my balance?
The simplest way is to navigate back to the email and/or SMS you were sent originally and click on the link. You’ll be taken to our webpage where your balance and transaction history on the card is displayed. Alternatively visit https://truerewards.cards/.
What is Know Your Customer (KYC)?
By law, in order to activate and use a reloadable card, we (as the card issuer) require each cardholder to pass an identity check. This process ensures that the card is in possession of the rightful recipient and there is a documented log recorded against the card. The process is easy and simple, takes 2
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