For all other enquires please contact us at [email protected] or call 1800 850 739 Monday to Friday, 9AM – 5PM AEST
Please contact us to confirm the original, incorrect email address and advise the updated recipient details. We will then arrange to re-send the gift email. Note: We can only re-send the gift card if the gift card has not been opened or added to another digital wallet/account.
The $1 transaction is a pre-authorisation (hold) and it is not an actual charge but acts as a confirmation that the payment method is active and valid. The $1 verification pre-authorisation will be automatically released back into your account in 7-10 days. No further action is required.
Once you have used up all the remaining balance of an eGift Card and wish to remove the Card from your Wallet, follow the below steps. Please note: once an eGift card has been archived, it cannot be unarchived. Please contact us if you have an issue with an archive card at [email protected].
The True Rewards Digital Wallet allows you to view and manage your eGift Cards easily. To access your Wallet, simply log in to your account and click on ‘Wallet’ from the drop-down menu. In here, you will find additional card information such as balance and expiry date. For any eGift Cards that do not support
You can easily schedule a delivery date of an eGift Card for a specific date and time. The eGift Card will be sent to the recipient as scheduled, and you will be notified once they open their gift. To schedule a gift delivery on a browser:
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